We receive, collect, and store any information you enter on our website or provide to us in any other way. In addition, in order to improve the customer experience, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; your email address and password for login; information about your computer and connection; and your purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email address, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you make a transaction on our website, as part of the process, we collect the personal information you give us, such as your name, address, and email address. Your personal information will only be used for the specific reasons mentioned above.

We collect this non-personal and personal information for the following purposes:

To provide and operate the services;

To provide our users with ongoing customer and technical support;

To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;

To comply with applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, databases, and general applications, which store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company comply with the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to inform you about your account, to resolve issues with your account, to resolve a dispute, to collect fees or amounts owed, to survey your opinion through surveys or questionnaires, to send updates about our company, or if necessary to contact you to enforce our user agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you by email, telephone, text message, and postal mail.

If you no longer wish us to process your data, please contact us at info@entretienproactif.ca

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.